At Big Flow Construction, customer satisfaction is our top priority. We understand that situations can change, which is why we offer a flexible 14-Day and 50 Working Hours return/reject policy on all equipment purchases. From the moment your equipment arrives, you have 14 days and 50 working hours to thoroughly inspect it and ensure it meets your needs. If you're not completely satisfied, simply contact us before 5 PM PDT on the 14th calendar day to initiate a return or exchange. It's easy – just send us an email, and we'll handle the rest.

We also offer full insurance coverage during this period, giving you peace of mind in case of any unexpected issues. For those considering a buyback, we make it simple. As long as the equipment is on your property, we'll purchase it back from you at 100% of the original price, minus any applicable fees or costs.

We're here to ensure your heavy equipment purchase experience is as smooth as possible. With our comprehensive return policy, you can shop with confidence, knowing you're covered every step of the way.

Important Return Policy Guidelines

To maintain fairness and quality assurance, please note the following conditions for returns:

• The asset must not have been modified.
• It should not have been involved in an accident or sustained any damage.
• It must remain in its original condition, without alterations.
• It should not have been used as collateral for a loan or encumbered.

If a return is accepted, there will be no delivery cost to you. We will gladly accept the return if the asset meets the above criteria within the 14-day period.

Refunds for approved returns are processed quickly, but please allow 1-3 business days for the funds to appear in your account, depending on your bank's processing time.

Thank you for your understanding and cooperation with these guidelines. If you have any questions or concerns about our return policy, please feel free to reach out to us. We're here to help!